Troubleshoot missing information on the RA VPN monitoring page

This task resolves issues where information is missing on the RA VPN monitoring page by enabling the outside interface for Webvpn on an ASA device.

This issue may occur if the outside interface is not enabled for Webvpn when configuring remote access VPN on an ASA device.

Procedure

Step 1

In the left pane, click Security Devices and then click the ASA tab.

Step 2

Select the RA VPN headend ASA device that is having issues.

Step 3

In the Management pane on the right, click Configuration.

Step 4

Click Edit and search for 'webvpn'.

Step 5

Press Enter and add enable interface_name.

Here, the interface_name is the name of the outside interface to which users connect when making the remote access VPN connection. Although this is normally the outside (internet-facing) interface, choose whichever interface is between the device and the end-users you are supporting with this connection profile.

Example:

For example:

webvpn
enable outside

Step 6

Click Save.

Step 7

Preview and deploy the configuration to the device.

The outside interface is now enabled for Webvpn, and information should appear correctly on the RA VPN monitoring page.