SEC Status is Inactive in Security Cloud Control

Symptom: The Secure Event Connector status shows "Inactive" in the Security Cloud Control Secure Connectors page after onboarding for one of these reasons:

• Heartbeat failed

• Connector registration failed

Repair:

• Heartbeat failed: Request SEC heartbeat and refresh Secure Connector page to see if the status changes to "Active", if not check if the Secure Device Connector registration failed.

• Connector registration failed: Refer issue Troubleshooting SEC Registration Failure.