Change management

Change management is a formal process that

  • enforces an official approval process before configuration changes can be made to a device,

  • requires administrators to open tickets before they can make configuration changes, and

  • ensures that the right employees make the final decisions through submission and approval of tickets.

Change management characteristics

When using change management, the system implements these controls:

  • Administrators can see their own changes within a ticket, but they cannot see changes anyone else has made within a ticket

  • A policy is locked once a user makes a change within a ticket, preventing interfering changes

  • Users cannot make changes while another user has made a change that is pending approval

Administrators can create multiple tickets so that a single ticket contains only logically-related policy changes. Tickets with a more limited scope are also easier to evaluate and approve quickly.