Troubleshooting Smart Licensing

Expected Licenses Do Not Appear in My Smart Account

If the licenses you expect to see are not in your Smart Account, try the following:

• Make sure they are not in a different Virtual Account. Your organization's license administrator may need to assist you with this.

• Check with the person who sold you the licenses to be sure that transfer to your account is complete.

Unable to Connect to Smart License Server

Check the obvious causes first. For example, make sure your management center has outside connectivity. See Internet Access Requirements.

Unexpected Out-of-Compliance Notification or Other Error

• If a device is already registered to a different management center, you need to deregister the original management center before you can license the device under a new management center. See Deregister the Management Center.

• Check if the term of the subscription license has expired.

Troubleshoot Other Issues

For solutions to other common issues, see https://www.cisco.com/c/en/us/support/docs/security/firepower-management-center/215838-fmc-and-ftd-smart-license-registration-a.html