Troubleshoot Smart Licensing

This topic lists some common Smart Licensing issues and provides troubleshooting steps.

Expected licenses do not appear in my smart account

If the licenses you expect to see are not in your Smart Account, try the following:

  • Make sure they are not in a different Virtual Account. Your organization's license administrator may need to assist you with this.

  • Check with the person who sold you the licenses to be sure that transfer to your account is complete.

Unexpected out-of-compliance notification or other error

  • If a device is already registered to a different Cloud-Delivered Firewall Management Center, you need to deregister the original Cloud-Delivered Firewall Management Center before you can license the device under a new Cloud-Delivered Firewall Management Center. See Deregister the Cloud-Delivered Firewall Management Center.

  • Check if the term of the subscription license has expired.

Troubleshoot other issues

For solutions to other common issues, see Use FMC and FTD Smart License Registration and Common Issues to Troubleshoot.