Initiate a Full Multitenant Device Upgrade in MSSP Portal

When you initiate a full upgrade, you must select packages, upload them to the selected devices, conduct readiness checks, and complete the upgrade process without a break.

Use this procedure to initiate a full upgrade.

Procedure

Step 1

From the left pane, navigate to Operations > Upgrades.

Step 2

Click Begin an Upgrade.

Step 3

Enter a name for your upgrade, select the devices you want to upgrade, and click Next.

Filter the devices using the Model or Tenant drop-down list at the top of the Device Upgrades page.

Note

A maximum of 50 devices belonging to a particular hardware model can be upgraded for each tenant.

Step 4

Click the Full upgrade button in the dialog box that is displayed and then click Next.

Cisco MSSP device upgrades page shows a dialog to choose staged or full upgrade for a text selected firewall.

To perform a full upgrade on devices that are outside their maintenance window, click the Ignore maintenance window and proceed with upgrade check box in the dialog box and then click Next. Performing upgrades outside the maintenance window is not recommended and should only be done in urgent situations.

Select Full upgrade, check the box to ignore the maintenance window, and click Next.

Step 5

Select an upgrade package from the list of Threat Defense packages available for the selected devices and click Perform upgrade. Note that not all the devices are compatible with all the packages.

Select the suggested version from the available packages and click Perform upgrade.

Step 6

Click Back to Upgrades to return to the Upgrades page.

After the upgrade is complete, the message Upgrade completed appears under the Status column in the Upgrades page. If your upgrade fails, a message stating the reason for the failure is displayed.