Error: Claim Error

If you enter the wrong serial number when onboarding a device, Security Cloud Control generates a Claim Error status.

Note

Confirm that the device is claimed in the correct region within Security Cloud Control.

Resolve this issue with the provedure below:

Procedure

Step 1

Log into Security Cloud Control and navigate to the Security Devices page. Locate the device with the error.

Step 2

Select the device so it is highlighted and Remove the device from Security Cloud Control.

Step 3

Confirm the following:

  • The device is online and can reach the internet.

  • The device has not already been onboarded to your Security Cloud Control instance or claimed by a Security Cloud Control tenant in another region.

Step 4

Locate the device's serial number. You can use one of the following methods:

  • For the 1000, 2100 and 3100 series model, locate the serial number on the physical device.

  • Open an SSH connection to the device and issue the show serial-number command.

  • If the device is currently FDM-managed, log into the device manager UI and locate the serial number on the Cloud Services page.

Step 5

In Security Cloud Control, onboard the device with the correct serial number. See Onboard a Threat Defense Device to Cloud-delivered Firewall Management Center using Zero-Touch Provisioning for more information.