Troubleshoot Onboarding Error

The device onboarding error can occur for various reasons.

You can take the following actions:

Procedure

Step 1

In the left pane, click Security Devices.

Step 2

Click the appropriate device type tab and select the device running into this error. In some cases, you will see the error description on the right. Take the necessary actions mentioned in the description.

Or

Step 3

Remove the device instance from Security Cloud Control and try onboarding the device again.