Create an Alert Rule

Procedure

Step 1

Navigate to System and Accounts > Service Alerts > Alert Rules.

Step 2

Click Create.

Step 3

Profile Name - Enter unique name for the integration. An example is mcd-servicenow-alert-rule.

Step 4

(Optional) Description - Enter a description for the alert rule.

Step 5

Alert Profile - Using the pulldown, choose a Webex Alert Profile. As example, select profile created above mcd-servicenow-profile.

Step 6

Type - Using the pulldown, select either System Logs or Discovery.

Step 7

Select the Sub Type.

  • For Type System Logs, the options are either Gateway or Account.

  • For Type Discovery, the only option is Insights Rule.

Step 8

Se;ect the Severity.

  • For selected Type System Logs, and using the pulldown, select either Info Warning Medium High or Critical.

  • For Type Discovery, select Info Medium Critical.

Step 9

Enabled - Using the checkbox, check to enable this alert profile.

Step 10

Click Save.