Create an Alert Rule

Before you begin

In order to complete the steps in this guide, you will need:

  • A ServiceNow account with an Incoming Webhook URL.

  • An API Key configured.

Tip

Procedure


Step 1

Navigate to System and Accounts > Service Alerts > Alert Rules.

Step 2

Click Create.

Step 3

Profile Name - Enter unique name for the integration. Example mcd-servicenow-alert-rule.

Step 4

Description (optional) - Enter a description for the alert rule.

Step 5

Alert Profile - Using the pulldown, choose a ServiceNow Alert Profile. As example, select profile created above mcd-servicenow-profile.

Step 6

Type - Using the pulldown, select either System Logs or Discovery.

Step 7

Select the Sub Type.

  • For Type System Logs, the options are either Gateway or Account.

  • For Type Discovery, the only option is Insights Rule.

Step 8

Select the Severity.

  • For selected Type System Logs, and using the pulldown, select a Severity level from options: Info Warning Medium High or Critical.

  • For Type Discovery, select Info Medium Critical.

Step 9

Enabled - Using the checkbox, check to enable this alert profile.

Step 10

Click Save.