Primary device cannot be processed

Each Cisco ISE cluster must be associated with one and only one app instance, typically in a single dedicated tenant.

If you associate a Cisco ISE with more than one app instance, an error such as Error occured: primary device cannot be processed or ISE is unhealthy is displayed for the identity source.

Example:

An error such as "primary device cannot be processed" or "ISE is unhealthy" indicates a misconfigured Cisco ISE cluster. A cluster can be associated with only one app instance.

The solution is to deactivate the ISE properly from other app instances for that tenant, before using it in any other tenant or app instance

Procedure

Step 1

Log in to the Cisco Catalyst Cloud Portal.

Step 2

At the top of the page, click Applications.

Step 3

Locate a Cisco ISE product that is activated and verify it is the one causing the issue.

Example:

In the Cisco DNA Portal, locate the ISE product that is experiencing the error and deactivate it.

Step 4

Wait for the product to be removed.

Step 5

Deactivate the app instance as described in Deactivate the pxGrid Cloud app instance.